AI Agents · Kraft Heinz Americas · 2024
Eight of ten analysts moved off exceptions. The agent stayed.
A CPG agentic flow on Azure OpenAI plus JSM that pulls contract terms, reconciles them against shipping, invoicing, and payment data in SAP, and tees up only true exceptions for human review.
$30M
ROI delivered
$4.5M
Program cost
8 of 10
FTEs redeployed
6.5 mo
Kickoff to live
The agentic flow · click any step
Azure OpenAI · JSM · SAP · Contract system
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Step 1 of 6
Contract
1,200+ active contracts indexed
What the agent does
Pulls master agreements for Walmart and large-customer accounts. Parses pricing tiers, volume rebates, freight terms, and SLA windows into structured fields the downstream agents can compare against.
Source systems
Contract management systemAzure OpenAI extraction
Old way
Analyst opens PDF, reads terms, types key clauses into spreadsheet. 25 to 40 minutes per contract.
New way
Agent retrieves the contract and writes structured terms in 3 seconds.
Before
10 FTEs in exception triage
- ×10 analysts grinding through exceptions every working day
- ×SAP, contract system, BOL data sit in three places nobody joins
- ×Reconciliation lag bleeds revenue and creates audit risk
- ×Strategic AP work never gets touched
After
2 FTEs · agent does the rest
- +2 analysts review only true exceptions with full context
- +Agent joins SAP, contract, BOL, and payment data automatically
- +Audit trail written on every decision by default
- +8 FTEs redeployed onto strategic AP and analytics work
Azure OpenAI for reasoning. JSM for human review. SAP and the contract system for ground truth. The agent did the grinding.